Information We Collect
We collect information from visitors to our website through online requests and communication tools, including:

• Contact requests
• Schedule a tour requests
• Chat widget conversations

The information we collect may include your name, address, city, state, ZIP or postal code, telephone number, email address, chat messages, and information related to your request. We may also ask you to provide additional information to help us better understand and respond to your needs.

How the Information Is Used
We use your information to communicate with you, respond to your requests, schedule tours, provide information about our services or offerings, complete transactions, and improve our website and services.

Information submitted through our chat widget will be used to respond to your questions and provide information related to your requests. We may store chat conversations for customer service, record-keeping, security, and service improvement purposes.

We may periodically send news, announcements, or event information by email when you have agreed to receive such communications. You may request removal from our email or postal mailing lists at any time.

SMS and Text Messaging
If you provide your mobile telephone number and consent to receive SMS or text messages, we will use text messaging only to communicate information related to your requests about our services or offerings. Messages may include responses to inquiries, tour scheduling information, appointment confirmations, requested property information, and related service updates.

Message frequency will vary based on your requests and interactions with us. Message and data rates may apply, depending on the terms of your mobile service plan.

You may opt out of future text messages at any time by replying STOP to any message. After submitting an opt-out request, you may receive one final message confirming your request. You may also contact us directly to withdraw your consent. Consent to receive text messages is not a condition of purchasing or using our services.

Mobile Opt-In and Consent Data
Mobile telephone numbers, SMS opt-in records, and text messaging consent data will not be sold, rented, shared, or disclosed to third parties or affiliates for their marketing or promotional purposes. Your mobile opt-in and consent data will not be transferred to third parties for purposes unrelated to providing the text messaging services you requested.

Sharing of Personal Information
We will not sell, rent, lease, or exchange your personal information with other organizations. We may use service providers to operate our website, chat widget, and other communication systems. These providers may process information only as needed to perform services on our behalf and must protect the information they receive.

We will keep the identity and personal information of individuals who contact us through this website confidential, except when disclosure is required by law.

We will not share mobile telephone numbers and SMS opt-in or consent data with third parties or affiliates for marketing or promotional purposes.

Security
We are committed to protecting the security of your personal information. We maintain appropriate physical, electronic, and administrative safeguards designed to prevent unauthorized access, maintain data accuracy, and support the proper use of the information we collect online.

Links to Outside Sites
Our website may contain links to documents or websites maintained by other organizations or individuals. Once you access another website, its privacy practices and content are governed by its own policies. We are not responsible for the privacy practices or content of third-party websites.

Removal from Our Mailing Lists
You may request removal from our postal or email mailing lists at any time. To stop receiving text messages, reply STOP to any text message you receive from us.

You may also contact us to request removal from a mailing list or to correct or update inaccurate personal information.

Contacting Us
If you have questions about this Privacy Policy, want more information about our privacy practices, need assistance with an opt-out request, or are experiencing technical difficulties, please contact us by email at leasing@alturaknoxville.com or through the chat widget available on our website.